DelBrenna collections are artisanal, handmade creations based on craft styles that are centuries old. As such, there may be natural variations in pieces that are not product flaws. Rather, such distinctions are inherent in the production of handmade designs making your DelBrenna purchase truly unique and special.*

If you have specific questions about selecting your beautiful DelBrenna pieces, please do not hesitate to contact us.

NOTE: Product images on the DelBrenna website may differ from the products you receive. And, due to variations in electronic screen calibration settings, colors on products might also vary. 

P.O. Boxes and APO/FPO/DPO, and Freight Forwarders:

Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

If you have any questions, please email shop@delbrenna.com. You may also call Customer Care (USA) 816.982.9922

TRACK YOUR ORDER

Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via email shop@delbrenna.com, online chat, or by calling 816.982.9922. Please provide the order confirmation number so we can respond more quickly and accurately. 

ORDER UPDATES

We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

​If you aren't totally satisfied with your purchase, we'll get you set up with a full refund or an exchange. Articles are accepted for exchange or credit if returned in a saleable condition within 30 days of receipt and accompanied by the original sales receipt. Special orders, custom orders, altered items, and items that show wear are non-exchangeable and non-refundable.

Beginning on the date the returned item is received, processing begins. All returns are processed within 14 days.

Gift certificate purchases are non-refundable. 

​Note: Refunds will be credited to the original payment method. 

What payment methods are accepted on DelBrenna.com?

We accept the following forms of payment for orders placed on DelBrenna.com: American Express, Visa, MasterCard, Discover, Affirm, and DelBrenna gift cards.

For your convenience, your credit card information can be stored in your DelBrenna.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our PRIVACY POLICY. For added security, your billing address at DelBrenna.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

We also accept financing through AFFIRM.  Just select the AFFIRM option on checkout for a convenient way to pay for your jewelry over time!
For payment terms and disclosure requirements: https://www.affirm.com/how-it-works

GIFT PACKAGING

Every design purchased on DelBrenna.com will arrive in a complimentary signature pouch and an optional gift bag. For special occasions, individual options are available. Check with our customer care at 816.982.9922 

GIFT CARDS

A DelBrenna gift card is perfect for everyone and any occasion.

GIFT SERVICES

A gift from DelBrenna is always treasured. Whether it's for a loved one or just for you, our dedicated Client Care specialist and Personal Stylist are available to help you find the ideal gift.

To make the pieces more personal, we provide engraving for any of your special selections. Our artisans can also create custom wedding bands, engagement rings and special bridal treasures.

ENGAGEMENT: As each diamond is unique and has its precise gemological characteristics, pricing will vary. Price is based on color, clarity, center stone shape, and carat weight and is subject to change and availability. A broader selection of carat weights is available. Our team will be pleased to assist you and connect you with our DelBrenna stylist and work within your budget to find the perfect engagement ring for you or your loved one.

BRIDE: DelBrenna’s unique and timeless collection allows brides to find one of a kind jewelry and shoes to match their own style. We have in-house personal stylists to assist each bride with choosing pieces to complement the look and feel of the wedding.

GROOM: We can create customized cufflinks and men’s jewelry, perfectly complementing your wedding’s elegance. 

WEDDING PARTY: Together we will find the perfect accessories for your bridesmaids dresses or stunning gifts your friends and mothers will treasure forever.

DelBrenna will repair or replace workmanship faults, free of charge, up to 1 year from the original date of purchase. Please retain the receipt, as the original proof of purchase is the warranty.

The DelBrenna warranty does not cover lost or stolen jewelry, accidental damage or negligence. 

Over time, fine jewelry (ours features an oval 925-Silver stamp or 750-Gold stamp for 18K and is always naturally nickel-free) can become a treasured family heirloom if it is cared for properly. To keep each DelBrenna piece in its original condition, it is essential to treat the silver and/or gold jewelry with special care. Dust, pollution, water, lotions, and daily wear all conspire to cloud the brilliance of gemstones and dull the surface finish of our fine jewelry. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry. To regularly care for your DelBrenna pieces and their respective finishes, only clean with a mild detergent mixed with a little water, rinse well, and dry thoroughly. It may also be cleaned with a silver-polishing cloth. Professional cleanings are also recommended as often as once a year. We encourage you to bring your DelBrenna jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care, including cleaning gemstones, repairing clasps, and earring backs.

We want you to enjoy your DelBrenna designs for years to come. Should your piece ever need servicing, entrust our specialists with repairing it to preserve its beauty and longevity. Simply bring your item to the store it was purchased from or to a DelBrenna boutique. You may also arrange a courier to deliver your piece to DelBrenna; please contact our customer service at delbrenna.com for complete instructions.

Upon receipt, our jewelers will evaluate the item. The evaluation may take one to two weeks, after which we will contact you to discuss any service fees. We consider "time-owned" and "condition received" factors when evaluating a piece. 

What are the shipping options available at DelBrenna.com? 

Currently, from our USA boutique, we ship via FedEx (2-Day and Overnight) to the U.S., Canada, and U.S. Territories. As a convenience for our customers, we offer complimentary 2-day shipping on domestic orders (the U.S. only). For all other countries, please contact our customer care.

What payment methods are accepted on DelBrenna.com? 

We accept the following forms of payment for orders placed on DelBrenna.com: American Express, Visa, MasterCard, Discover, and DelBrenna gift cards.
For your convenience, your credit card information can be stored in your DelBrenna.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our PRIVACY POLICY.
Your billing address at DelBrenna.com must match the address on file at your credit card company for added security. The processing of your order may be delayed if these addresses are different.
We also accept financing through AFFIRM. Just select the AFFIRM option on checkout for a convenient way to pay for your jewelry over time! For payment terms and disclosure requirements please visit https://www.affirm.com/how-it-works.

Does DelBrenna offer personal shopping services? 

Yes. This complimentary service will save you time and is obligation-free. Our experienced team will help eliminate the guesswork that goes into selecting the perfect gift – whether it is for yourself or someone else. We welcome you to contact our Customer Care Specialist directly or by phone, 816.982.9922, between the hours of 7 am and 4 pm Central Time Monday through Saturday.

Can I ship my order to an international location? 

Yes, we can ship to most international locations at the customer's expense. All shipping, customs, and duty fees are the responsibility of the customer. Please email us for more information at shop@delbrenna.com 

Will my DelBrenna purchase arrive in a gift bag? 

Yes. It will be in our exclusive DelBrenna packaging. A Warranty & Care card is enclosed. 

Can I include a personalized gift message with my purchase? 

Yes. You may enter a personalized gift message during checkout. 

Is all DelBrenna merchandise available for purchase online? 

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a DelBrenna boutique. To find out about additional products, styles, or sizes, please email us or visit a DelBrenna boutique. Locate a DelBrenna boutique near you at www.delbrenna.com/pages/locations 

What if I need extra help or advice about my purchase? 

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly or by phone, 816.982.9922 (USA) between the hours of 7 am and 4 pm Central Time Monday through Saturday. 

How can I check an order I placed on DelBrenna.com? 

Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via email at shop@delbrenna.com, online chat, or by calling 816.982.9922 (USA). Please provide the order confirmation number so we can respond more quickly and accurately. 

Do other stores sell authentic, DelBrenna merchandise? 

No. There are only a few Stockist authorized retailers that sell DelBrenna designs. Stockist locations are listed at wwwdelbrenna.com. Please note that we cannot guarantee the authenticity of products purchased from non-authorized retailers. 

Where can I report a possible counterfeit design or website selling suspected DeBrenna's knock-offs? 

Please email us at shop@delbrenna.com. 

How can I make returns or exchanges?

For returns or exchanges, please visit our Return Policy or contact a Customer Care Specialist at 816.982.9922 (USA) or email shop@delbrenna.com.

How do I purchase a DelBrenna gift card? 

DelBrenna gift cards are available for purchase at any DelBrenna boutique or online. Please note that we cannot guarantee the authenticity of gift cards purchased from non-authorized retailers or resellers. For further assistance, please contact us.

We welcome you to use your DelBrenna gift card at any of our DelBrenna boutiques and through our online store (www.DelBrenna.com).  

Can gift card purchases on DelBrenna.com be returned?

No. DelBrenna gift cards are not refundable. 

Can I use my DelBrenna gift card to make a purchase online? 

Yes. Cards can be used online in the U.S., Canada, EU stores, and with a Customer Care Specialist. 

How can I check the remaining balance on my DelBrenna gift card?

Visit www.delbrenna.com under gift cards.  

May I replace a lost or stolen DelBrenna gift card? 

Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards. 

Why does DelBrenna use reconstituted turquoise? 

Due to increased demand for turquoise, mines worldwide have become depleted, and there is very little natural turquoise left. Because the natural turquoise that DelBrenna favors is particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections. This material comprises reconstituted turquoise, which is made from natural stones that are ground into a paste, bound with resin and dyed to achieve a beautiful blue hue. 

Why does DelBrenna use reconstituted Coral? 

Due to increased demand for Coral, the coral reef ecosystem worldwide has become depleted, and there is very little natural Coral left. Because the natural Coral that DelBrenna favors is particularly scarce, we have opted to use simulated Coral in some of our jewelry collections. This material comprises reconstituted Coral, which is made from natural stones that are ground into a paste, bound with resin and dyed to achieve a beautiful red coral. Despite this, sometimes in the 18 carats gold collections, DelBrenna uses a small quantity of all-natural Coral from the Mediterranean sea.  

When you transmit, upload, post, email or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on or to delbrenna.com or any other website, microsite, or any other internet property owned, operated or sponsored by DelBrenna (collectively "DelBrenna Web Properties"), you are entirely responsible for such User Content. Such User Content constitutes a Submission as defined below. This means that you, and not DelBrenna Tuscan Artisans LLC or its affiliates (collectively, "DelBrenna"), are entirely responsible for all User Content that you post to any DelBrenna Web Properties. All users of DelBrenna Web Properties agree that their access to and use of any DelBrenna Web Properties are subject to this User Generated Content Policy and all applicable laws and that any such access or use is undertaken at the user's own risk. The terms of this User Generated Content Policy are subject to change at any time without prior notice. Any such changes will be reflected on the User Generated Content Policy page of the delbrenna.com website.

Any inquiries, feedback, suggestions, ideas or other information or User Content you provide us, including submitting your name, social media handle, any accompanying text, and an image or images from your Twitter™, Instagram™, Facebook™ or other social media site account(s), using hashtag #delbrenna or any other applicable hashtag(s) as part of a DelBrenna Hashtag Campaign (collectively, "Submissions") will be treated as non-proprietary and non-confidential. For good and valuable consideration, the receipt and sufficiency of which hereby is acknowledged, by uploading, posting, emailing or otherwise submitting Submissions to any of the DelBrenna Web Properties, you grant, and you represent and warrant that you have the right to grant, to DelBrenna an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, telecast, copy, perform, display, reproduce, edit, distribute, copy, edit, change, modify, add to, subtract from and otherwise exploit the Submissions, or any portion thereof, in any manner (including without limitation promotional and advertising purposes) and in any and all media now known or hereafter devised, and to prepare derivative works of, or incorporate into other works, such Submissions, and to grant and authorize sublicenses of the foregoing without any compensation to you or to any third party.

You also acknowledge that your Submissions will not be returned and DelBrenna may use your Submissions, and any ideas, concepts or know-how contained therein, without payment of money or any other form of consideration, for any purpose including advertising, promotional, marketing, publicity, trade or commercial purposes, without attribution, and without the requirement of any permission from or payment to you or to any other person or entity.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. By making a Submission, you hereby warrant that your Submission is your original creation, has not been copied, recreated, reproduced, previously published, derived from or otherwise taken in whole or in part from any other work and the Submission does not infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, or violate applicable laws or regulations. You also warrant and represent that each person in the Submission has given their written permission and consent to be included in the Submission and displayed publicly on DelBrenna Web Properties and other DelBrenna social media sites and marketing materials and advertising and that you shall furnish such permission and consents promptly to DelBrenna upon request. You agree to indemnify DelBrenna and its affiliates for all claims arising from or in connection with any claims to any rights in any Submission or any damages arising from any Submission. You further agree to indemnify and hold DelBrenna, its officers, directors, and employees (collectively the "Releasees") harmless from any and all claims by any third party against any of the Releasees (and related damages, expenses, costs, including reasonable attorney's fees, liabilities, verdicts, judgments and settlements) arising out of use of a Submission or any breach of your representations herein, including but not limited to claims of infringement or violation of trademark, copyright, or other intellectual property rights, rights of publicity, or rights of privacy. Upon submission of Submission you hereby release DelBrenna and Releasees from, and irrevocably waive, any and all claims that DelBrenna use of your Photo with or without your name, including but not limited to use on DelBrenna Web Properties, infringes or violates my rights in your Submission or any work or material contained in your Submission.
Instagram ™, Twitter ™, Facebook™ and other similar social media forums are registered trademarks of their respective companies and not affiliated with DelBrenna Tuscan Artisans LLC or delbrenna.com. Any submission via these or other similar social media sites are subject to all ruled and regulations of such sites. If you choose to submit your photo via mobile phone, standard data rates may apply.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER DELBRENNA NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITES IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE SITES EVEN IF DELBRENNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE DELBRENNA WEB PROPERTIES IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, emailing or otherwise making available on the DelBrenna Web Properties, User Content that is, or which encourages activity or conduct that is, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; you do not have a right to make available under any law or under contractual or fiduciary relationships; is known by you to be false, inaccurate or misleading; you were compensated for or granted any consideration by any third party; contains restricted or hidden content; or infringes any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party.

While DelBrenna allows users to post User Content, including images and comments, to DelBrenna Web Properties, you should be aware that publicly accessible User Content is not reviewed by DelBrenna before posting and does not necessarily reflect the views of DelBrenna. Publicly accessible User Content is governed by the terms and conditions of the respective social media platform where said User Content has been posted.

All Submissions must be appropriate for a family audience. Any Submission may be removed by DelBrenna from the DelBrenna Web Properties at any time and for any reason.

When you submit, post, or otherwise transmit User Content to any DelBrenna Web Properties you alone are responsible for ensuring you have the rights to post that User Content, including, but not limited to, any copyright rights to images or music, and the right to publish the images of the people or items included in the User Content.

Please note that any User Content posted to any DelBrenna Web Properties may be used by DelBrenna for commercial purposes and may be copied or exported from any of the DelBrenna Web Properties and published elsewhere on the internet, including on any social media sites, or otherwise so please exercise discretion in deciding what to post on any of the DelBrenna Web Properties.

Be aware that DelBrenna has no control over User Content once it leaves DelBrenna Web Properties, and it is possible that others may duplicate material found on DelBrenna Web Properties, including, but not limited to, on other sites on the Internet, including on any social media sites, so please exercise discretion in deciding what to post on any of the DelBrenna Web Properties.

You further agree not to post any content or mechanism that attempts to gain access to restricted areas of any of DelBrenna Web Properties, collect or solicit passwords or personal information from other users, or engage in commercial activities via any of DelBrenna Web Properties.