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Encompassing Destinations

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Returns Policy

If you aren't totally satisfied with your purchase, we'll get you set up with a full refund or an exchange. Articles are accepted for exchange or credit if returned in a saleable condition within 30 days of receipt and accompanied by the original sales receipt. Special orders, custom orders, altered items, and items that show wear are non-exchangeable and non-refundable.

Beginning on the date the returned item is received, processing begins. All returns are processed within 14 days.

Gift certificate purchases are non-refundable.

​Note: Refunds will be credited to the original payment method.


P.O. Boxes and APO/FPO/DPO, and Freight Forwarders:

Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
If you have any questions, please email You may also call Customer Care (USA)816.982.9922

Track Your Order
Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email, online chat, or by calling 816.982.9922. Please provide the order confirmation number so we can respond more quickly and accurately.

Order Updates
We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

Artisan jewelry, combined with unique intentions, can be a gift or a great staple piece in your own jewelry collection. Imagine a one-of-a-kind jewel with your choice of metals, gemstones, form, and character. Then, connect with us and begin turning your intention into reality. From planning the perfect engagement ring to composing a pendant, along with DelBrenna, you can create any jewel imaginable, including one-of-a-kind rings, necklaces, and bracelets. DelBrenna bench jewelers are skilled in creating unique pieces. Whether you have a specific design in mind, or you're still gathering inspiration and need help exploring, DelBrenna will be able to provide as much guidance as necessary.
Have questions? We can help! Talk directly to the people who hand make our Jewelry.
Encompassing Destinations
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